Shipping & Delivery Info
Ordering from The Modest Lobster
Once you’ve placed an order at our online store, you’ll receive an email or SMS notification acknowledging receipt of your order.
Your order will then be packed up and dispatched in 1-2 working days, unless otherwise stated (keep an eye out for any shipping delay updates on our homepage!). Orders placed over the weekend or on a bank holiday will be dispatched on the next working day.
Payment & Pricing
Payment for all Modest Lobster orders are accepted via Apple Pay, Google Pay and all major Credit and Debit Cards. Our prices also include the cost of packaging and shipping where stated.
The Modest Lobster Packaging
All Modest Lobster orders are packed in cardboard mailing boxes or board backed envelopes, using paper tape where appropriate and acid free tissue paper which is all recyclable. We do our best to ensure any packaging materials we use is recyclable. Our print sleeves are also compostable.
Please re-use or recycle any packaging that you receive where you can!
Shipping
We currently only ship to the UK. We aim to pick, pack and dispatch each order in 1-2 working days, unless otherwise stated (keep an eye out for any shipping delay updates on our homepage!). Orders placed over the weekend or on a bank holiday will be dispatched on the next working day.
Orders can be sent via Royal Mail Second Class (2-4 BUSINESS days delivery) or via Royal Mail First Class (1-2 BUSINESS days delivery). Please note that as per Royal Mail advice, these times are for guidance only and are NOT guaranteed. Please also factor in the processing time when selecting your service.
Please make sure that your address details are accurate at time of order. We are not responsible for any undelivered mail due to incorrect address details and no refund will be given.
Returns
We only accept returns if in the very unlikely event an item is faulty. Refunds can only be made to the original purchaser. Email us at hello@themodestlobster.com and we’ll do our best to help.